Privacy Policy

Last updated: 27-Jul-2023

Thank you for visiting the Hightide Seafood website and reviewing our Privacy Policy. This Privacy Policy outlines how we collect, store, protect, and use user data in compliance with international data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Collection of Personal Data

We may collect personal data from users in various ways, including when they access our website, place an order, subscribe to our newsletter, or interact with our customer support. The types of personal data we may collect include:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information
  • IP address
  • Website usage information collected via cookies

2. Storage and Protection of Personal Data

We take the security and privacy of your personal data seriously. We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your personal data will be stored in secure databases with limited access by authorized personnel only. We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

3. Use of Personal Data

We may use the collected personal data for the following purposes:

  • To provide and maintain our services
  • To process and fulfill orders
  • To send order confirmations and updates
  • To Contact Users for feedback and reviews
  • To respond to user inquiries and customer support requests
  • To send promotional offers, newsletters, and marketing materials (with user consent)
  • To improve our website and services
  • To analyze trends and website traffic

4. User Rights

As a user, you have certain rights regarding your personal data. These rights include:

4.1. Right to Access and Correction

You have the right to request access to the personal data we hold about you and request corrections to any inaccurate or incomplete information.

4.2. Right to Data Portability

You have the right to receive a copy of your personal data, which you have provided to us, in a structured, commonly used, and machine-readable format.

4.3. Right to Deletion

You may request the deletion of your personal data, subject to any legal requirements or overriding legitimate interests.

4.4. Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.

5. Data Security Measures

We employ industry-standard security measures to protect your personal data, such as firewalls, encryption, access controls, and regular vulnerability assessments. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Data Sharing

We may share users’ personal data with trusted third parties for the following purposes:

  • Payment processing
  • Order fulfillment
  • Delivery services
  • Marketing and advertising services
  • Analysis of website usage and trends
  • Legal and regulatory compliance

We guarantee that any third parties acting on our behalf will treat your personal data in accordance with this Privacy Policy and applicable data protection laws.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and serve targeted advertisements. By using our website, you consent to the use of cookies as described in our Privacy Policy(#).

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16, and if we become aware of such data being processed, we will take appropriate steps to delete it.

9. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will notify users of any material changes by posting the updated policy on our website or via other communication methods. Your continued use of our services following the posting of changes to this policy constitutes your acceptance of such changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].

Note: This Privacy Policy serves as a general outline and may be subject to specific legal requirements or additions based on the jurisdiction in which it is utilized. Please consult with legal professionals to ensure compliance with local data protection regulations.

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